For New Customers

West Virginia American Water is your local water company.

As a customer of West Virginia American Water, you’re in the company of approximately 550,000 people who, like you, depend on us to provide clean, safe, reliable and affordable water service. We know just how far water reaches into your daily life, and we’re committed to making sure your water is accessible and meets or surpasses quality standards.

Helping you is our number one priority and we take pride in providing you with peace of mind with round-the-clock customer service and easy-to-use resources such as online bill payment capabilities, tools to view your water usage, turning your water on or off and reporting emergencies.

Have you just moved in and want your water service turned on? 

There are two convenient ways to schedule an appointment to have your water service activated at a time that’s convenient for you:

Online: Visit amwater.com/myaccount.

Call us: 1-800-685-8660, M-F, 7 a.m. – 7 p.m.

Are you a developer or property owner that’s looking to extend water service to a newly constructed home or business? 

Fill out our form below for more information.

Are you interested in learning more about our company and services? Here are some helpful and informative links.