CONTACT US

Customer Service

1-800-685-8660

TDD # 1-800-300-6202

For non-emergencies, we’re available M-F, 7 am – 7 pm. We know that water emergencies don’t keep business hours. So you can reach us 24/7 for any emergency.

Save yourself a call by logging in to My Account where you can, any time, day or night, pay your bill, check your balance, turn water on/off, sign up for water alerts, and more. Haven’t set up an account? Create your account here.

Customer Service Center

By Phone: 1-800-685-8660
By Email: infowv@amwater.com
Hours of Operation: Monday through Friday, 7 a.m. to 7 p.m.
24/7 for Emergencies: We know water emergencies don’t keep business hours. That’s why we’re available 24/7 to assist you. In case of EMERGENCY, contact us at 1-800-685-8660, 24 hours a day, 7 days a week, 365 days a year.

Have a Customer Service Request? Feel free to fill out our Customer Service Feedback Form.

By Mail

West Virginia American Water

1600 Pennsylvania Ave.

Charleston, WV 25302

Email the President

Do you have a question or comment for our company president, Brian Bruce? Send him an email at president.bruce@amwater.com. Please allow 1-2 business days for a response. If you have a question or concern that needs immediate attention, please call us at 1-800-685-8660. 

Career Opportunities

Interested in employment with West Virginia American Water? Browse our available openings. Please note, we only accept resumes/applications online.

Media Inquiries

Laura Martin, External Affairs Manager
laura.martin@amwater.com

Business Development

Our business development team addresses growth opportunities that include bulk-water sales to municipalities, acquisition of water and/or wastewater systems, contracts to operate and maintain water and/or wastewater systems, as well as other public-private partnership opportunities.

If you are a developer, business owner or other entity interested in extending water infrastructure (including fire service, high-volume meters, hydrants or main extensions) to a new project either within or near an existing West Virginia American Water service area, contact us.

For more information, please contact:
Dan Bickerton, Director, Business Development

Dan.Bickerton@amwater.com 

Government Relations

Our Government Affairs team serves as the liaison to elected officials, business and community leaders in the municipalities served by West Virginia American Water.

For more information, please contact:
Laura Martin, External Affairs Manager
laura.martin@amwater.com

Procurement

For questions related to purchasing and service agreements for contract work at West Virginia American Water.

Richard Dagney, Sr. Capital Buyer
Richard.Dagney@amwater.com

Investor Relations

Visit our Investor Relations website for more information.