Customer Service

For non-emergencies, we’re available M-F, 7 am – 7 pm. We know that water emergencies don’t keep business hours. So you can reach us 24/7 for any emergency.

TTY/TDD For the hearing impaired: 711
(and then reference Customer Service number listed above)

Save yourself a call by logging in to My Account where you can, any time, day or night, pay your bill, check your balance, turn water on/off, sign up for water alerts, and more. Haven’t set up an account? Create your account here.

Click to learn more details about your options to reach us!

amwater call center

Customer Service Center

By Phone: 1-800-685-8660

Hours of Operation: Monday through Friday, 7 a.m. to 7 p.m.

24/7 for Emergencies: We know water emergencies don’t keep business hours. That’s why we’re available 24/7 to assist you. In case of EMERGENCY, contact us at 1-800-685-8660, 24 hours a day, 7 days a week, 365 days a year.

By Email: Email us by filling out the Customer Service Request Form. All emails are reviewed and responded to within one business day. If your question or request is regarding the quality of your water of you have a water emergency, please do not contact us via e-mail. These requests should be made via our Customer Service line at 1-800-685-8660 so that we can address your concern immediately.

Have a Customer Service Request? Feel free to fill out our Customer Service Feedback Form.


By Mail

West Virginia American Water
1600 Pennsylvania Ave.
Charleston, WV 25302

Email the President

Do you have a question or comment for our company president, Robert Burton? Send him an email at Please allow 1-2 business days for a response. If you have a question or concern that needs immediate attention, please call us at 1-800-685-8660. 

Make a Payment

If you do not have questions about your bill, you can pay-by-phone using your Visa or MasterCard by calling: 855-748-6066.
There is a small fee for this service. Be sure to have your 10-digit account number handy. This is located on the upper right corner of your current bill.

Career Opportunities

Interested in employment with West Virginia American Water? Browse our available openings. Please note, we only accept resumes/applications online.

Media Inquiries

Megan Hannah, External Affairs Manager

Business Development

Our business development team addresses growth opportunities that include bulk-water sales to municipalities, acquisition of water and/or wastewater systems, contracts to operate and maintain water and/or wastewater systems, as well as other public-private partnership opportunities.

If you are a developer, business owner or other entity interested in extending water infrastructure (including fire service, high-volume meters, hydrants or main extensions) to a new project either within or near an existing West Virginia American Water service area, contact us.

For more information, please contact:
Dan Bickerton, Director, Business Development 

Government Relations

Our Government Affairs team serves as the liaison to elected officials, business and community leaders in the municipalities served by West Virginia American Water.

For more information, please contact:
Megan Hannah, External Affairs Manager

Investor Relations

Visit our Investor Relations website for more information.