Contact Us

Easy Access to Online Tasks


Phone
1-800-685-8660

Business Hours: 7 a.m. - 7 p.m. M-F
Self service options 24/7
Report an Emergency – 24/7

TDD: 711
Reference 1-800-685-8660

amwater call center

Experience shorter wait times from Tuesday to Friday between 11:00 a.m and 4:00 p.m.
Longer wait times can be expected on Monday's, the first business day of the month, and the first business day after a holiday


Mail
Payment:

West Virginia American Water
1600 Pennsylvania Ave.
Charleston, WV 25302


Online Form
Customer Service Form

Please note that response time is 2-3 days.


Career Opportunities
Browse our available openings.

Media and Press Inquiries
Megan Hannah, External Affairs Manager
megan.hannah@amwater.com

Business Development
Dan Bickerton, Director, Business Development
Dan.Bickerton@amwater.com

Government Relations
Megan Hannah, External Affairs Manager
megan.hannah@amwater.com

Investor Relations
Visit our Investor Relations website

Email the President
Do you have a question or comment for our company president, Robert Burton? Send him an email at president.burton@amwater.com. Please allow 1-2 business days for a response. If you have a question or concern that needs immediate attention, please call us at 1-800-685-8660.