Contact Us

Customer Service

By Phone: 1-800-565-7292
TDD # 1-800-300-6202
Hours of Operation: Monday through Friday, 7 a.m. to 7 p.m.
24/7 for Emergencies: We know water emergencies don’t keep business hours. That’s why we’re available 24/7 to assist you. In case of EMERGENCY, contact us at 1-800-565-7292, 24 hours a day, 7 days a week, 365 days a year. 

Save yourself a call by logging in to My Account where you can, any time, day or night, pay your bill, check your balance, turn water on/off, sign up for water alerts, and more. Haven’t set up an account? Create your account here.

Have a Customer Service Request? Feel free to fill out our Customer Service Feedback Form. If your request is regarding the quality of your water or you have a water emergency, please do not send your concern via e-mail.  These requests should be made via our Customer Service line at 800-565-7292.

By Mail:

Pennsylvania American Water
800 W. Hershey Park Drive
Hershey, PA 17033




Make a Payment


If you do not have questions about your bill, you can pay-by-phone using your Visa or MasterCard by calling: 855-748-6066.
There is a small fee for this service. Be sure to have your 10-digit account number handy. This is located on the upper right corner of your current bill.

Career Opportunities

Interested in employment with Pennsylvania American Water? Browse our available openings. Please note, we only accept resumes/applications online.

Media Inquiries

Terry Maenza
Communications & External Affairs Director
Central and Southeast PA

Susan Turcmanovich
External Affairs Manager
Northeast PA

Gary Lobaugh
External Affairs Manager
Western PA

Heather DuBose
External Affairs Specialist
Western PA


Business Development

Our business development team addresses growth opportunities that include bulk-water sales to municipalities, acquisition of water and/or wastewater systems, contracts to operate and maintain water and/or wastewater systems, as well as other public-private partnership opportunities.

For more information, please contact:
Bernie Grundusky
Director Business Development

Government Relations

Our Government Affairs team serves as the liaison to elected officials, business and community leaders in the municipalities served by Pennsylvania American Water.

For more information, please contact:
Melanie Horvath, Director
Governmental Affairs

Supply Chain

For questions related to purchasing and service agreements for contract work at Pennsylvania American Water.
Chanté Harrison
Strategic Buyer

Investor Relations

Visit our Investor Relations website for more information.