Low Income Program
Sometimes customers face circumstances that stretch their financial resources. Pennsylvania American Water is here to assist. Our customer service representatives will work with you on a plan to pay the balance of your bill over time. You might also be qualified to receive assistance through our H2O Help to Others Program™.
H20 Help to Others Program
Water Service Assistance
For nearly two decades, Pennsylvania American Water has been assisting low-income customers who qualify through its H2O Help to Others Program™. The program offers three main services:
- One-time grants of up to $500 to be used toward a household’s water bill
- An 80 percent discount on the monthly service fee (this is separate from the volumetric charge)
- Water-saving devices and education
Wastewater Service Assistance
In January 2011, the program was expanded to include wastewater customers. The program offers two main services:
- Grants of up to $500 per year
- A 15 percent discount on the total wastewater charges
Grants are funded through a corporate donation ($260,000 per year) and customer and employee donations. To qualify for a grant, customers must have annual household incomes at or below 200 percent of the Federal Poverty guidelines (see chart) and applicants must have made a sincere effort to pay their bill.
Service Fee Discounts
To qualify for the water and/or wastewater discount program, customers must have annual incomes at or below 150 percent of the Federal Poverty guidelines. For more information about the program and additional qualification requirements, customers can contact Dollar Energy Fund, Pennsylvania American Water’s program administrator, toll free at 1-888-282-6816.
Water-Saving Devices and Education on Wise Water Use
Customers who qualify for the H2O Help to Others Program™ may also qualify to receive a water-saving kit that includes a low-flow shower head, faucet aerators, and a toilet tummy. Also included is an educational booklet that explains how to install the devices and provides helpful tips on how to save water inside and outside the home, so customers can take an active part in reducing their water bill through wise water use.
If you cannot pay your bill by the due date, please contact our customer service center immediately, BEFORE the due date at 1-800-565-7292. They will work with you to determine payment plan options that may be available.
How You Can Help
Those who wish to contribute to the H2O Help to Others Program can do so by adding a donation to their monthly Pennsylvania American Water bill payment. Donations can be made as a one-time gift or as a monthly donation of $1, $3 or $5. You can also send a donation directly to the Dollar Energy Fund at:
Dollar Energy Fund
P.O. Box 42329
Pittsburgh, PA 15203.
Please write “H2O Program Donation - PA” on the memo portion of your check.
You can be assured that 100 percent of your donation and our matching funds go directly to qualifying customers. Our company assumes all administrative costs for this program so that every penny you donate goes directly to this worthwhile cause.
For more information, or to see if you qualify:
Contact American Water’s program administrator, Dollar Energy Fund, toll free at 1-888-282-6816.
H2O Help to Others Fact Sheet
H2O Help to Others Fact Sheet (Spanish)