Billing & Payment Info

How to Pay Your Bill

We offer several convenient ways to pay your bill. Pay online, by mail, by phone or in person. You can even set it up to be paid automatically each month! Choose the one that works best for you.

Pay Online

Visit  Be sure to have your 16-digit account number handy. Note: Our payment partner, Paymentus, charges $1.95 per transaction for e-check, credit card and debit card payments.  Want to avoid the transaction fee? There is no charge to pay by e-check through My Account.
Not registered? Visit

Automatic Payment

Save time and money and sign up for Auto Pay. Your bill will be paid on time, every time, directly from your checking or savings account on the date it is due. No stamps are required. You’ll still receive a copy of your bill before the due date, so you will have time to ask any questions before payment. Best of all, it’s totally free! To enroll in the program, log on to My Account or contact our customer service center.

Go Paperless!

Save Time. Save Money. Sign up for your paperless billing and payment programs on the My Account page. 
Not registered? Click here and be sure to have your account number handy.

Paperless Billing 11-20162

Pay by Mail

Use the envelope provided with your bill, and send your payment along with the payment stub. No cash, staples or paper clips please. Mail to: Pennsylvania American Water, P.O. Box 371412, Pittsburgh, PA 15250-7412

Pay by Phone

If you do not have questions about your bill, you can pay by phone using your Visa or MasterCard by calling 1-855-748-6066. Be sure to have your account number handy.

Please note that our payment vendor, Paymentus, charges $1.95 per transaction.

Want to avoid the transaction fee? There is no charge to pay by e-check through My Account.
Not registered? Visit

Pay In Person at Local Payment Location

Pennsylvania American Water has agreements with several authorized payment locations [link] across the state. Please note that this list changes periodically. Customers are encouraged to call the location first, to ensure they still accept payments for Pennsylvania American Water. Please note these locations DO NOT accept payments by mail. Find a payment location.

Pay Through a Third Party

According to PUC regulations, customers are permitted to designate a consenting individual or agency to receive a duplicate copy of reminder notices, past due notices, delinquent account notices or termination notices. When contact with a third party is made, we will advise the third party of the pending action and what steps can be taken to avoid termination.

To add a third-party, both you and the third party must complete and sign the Pennsylvania American Water Third Party Notification Form and return it to the address provided on the form.

Utility Bill Collection Rules

In 2014, the General Assembly passed and the Governor signed House Bill 939/Act 155 of 2014, to reauthorize the 10-year-old “Responsible Utility Customer Protection Act,” Chapter 14 of the Public Utility Code for another 10 years. The new law revised some Chapter 14 provisions related to low-income programs, Protection from Abuse Orders and medical certificate filings, and added some new regulations and reporting requirements. Chapter 14 rules apply to cash deposits; reconnection of service; termination of service; payment arrangements; and the filing of termination complaints by consumers for electric, gas and water. Under the law, a customer can only establish one payment arrangement with the PUC. The utility company has the discretion to offer more than one payment arrangement. The Public Utility Commission will work beginning in early 2015 to implement the new law with new and amended regulations, and continue to work with all parties to ensure compliance with the law, as well as protect the health and safety of Pennsylvanians. The Act protects responsible bill-paying customers from rate increases attributable to the uncollectible accounts of customers that can afford to pay their bills, but choose not to pay. Read more.