Infrastructure Upgrades

Our customers count on us to provide safe, reliable water service. By continually upgrading our infrastructure, we plan to keep it that way. In fact, we invested more than $356 million in 2018 alone to improve our water and wastewater treatment and pipeline systems across Pennsylvania - proof of your water bill at work. 

It’s no secret that much of the water infrastructure across the country is aging and in need of repair or replacement. Our engineering and operations teams work closely to identify problem areas and put plans into action to upgrade our systems and infrastructure. These projects benefit our customers through enhanced service reliability, water quality and fire protection. Improving system resiliency is also a major focus to help protect plants, underground systems, and other crucial infrastructure from extreme weather events, natural hazards and malevolent threats.

Here in Pennsylvania, we :

  • Serve more than 400 communities in 36 counties 
  • Provide high quality water service to 658,000 customers 
  • Provide wastewater service to 65,000 customers
  • Employ approximately 1,100 employees
  • Operate 37 water treatment plants with an average daily delivery of 189 million gallons
  • Operate 18 wastewater wastewater treatment plants with a combined daily capacity of 52 million gallons
  • Maintain 11,131 miles of water and sewer pipeline 
  • Maintain 261 water storage facilities
  • Maintain 360 water and wastewater pumping stations

Infrastructure Upgrades

Pennsylvania American Water invests $250-$300 million each year to continuously maintain and upgrade our water and wastewater systems. This includes improving treatment plants, storage tanks, wells, pumping stations, pipes, valves, fire hydrants and metering equipment to ensure that your water and wastewater service is reliable, efficient and meets all regulatory standards. We maintain more than 11,000 miles of water and sewer main across Pennsylvania.

2019 Infrastructure Upgrade Map

Clink the link above to see where we are replacing aging water lines in 2019 throughout the communities we serve – proof of your water bill at work. (WE RECOMMEND USING GOOGLE CHROME TO VIEW MAP)

Prioritizing Water/Sewer Main Replacement Projects

With more than 11,000 miles of water and sewer main, you might wonder how we decide which lines to replace and when? Many factors contribute to the decisions on where to upgrade our systems, such as hydraulic capacity, water quality and regulatory requirements. Our Operations team reviews online maps created by Geographic Information System (GIS) experts to develop lists of proposed projects, which are then analyzed by our Engineering group. Our engineers consider other factors, such as type of pipe material, age, and history of breaks/leaks, to make informed decisions and prioritize when and where to replace aging infrastructure.